Simpl Fulfillment Receiving Guidelines

Simple Fulfillment Receiving Guidelines


Follow these guidelines to get your inventory received quickly and avoid fees. Compliant shipments are typically received within 24 to 72 business hours (Monday to Friday). Large or container deliveries may take longer, and we'll confirm a timeline when you schedule.


Before You Ship: Checklist


  1. Create your PO in ShipHero at the individual unit level at least 48 hours before delivery.
  2. Schedule your delivery (see notice requirements below).
  3. Label every pallet and carton with your company name and PO number.
  4. Prep your product: one SKU per carton, every unit barcoded, soft goods bagged.
  5. Build compliant pallets: standard 40" x 48", no taller than 60".


Shipment Types


  • Parcel: individual cartons delivered by UPS, FedEx, USPS, or similar carriers.
  • LTL (Less Than Truckload): 1 to 7 pallets.
  • Truckload: 8 or more pallets delivered on a trailer.
  • Container: any shipment that arrives in a shipping container, regardless of how many pallets or cartons it holds.


Scheduling Deliveries


All freight deliveries require an appointment. Parcel deliveries don't need to be scheduled, but still require a PO.


  • LTL: schedule at least 48 hours in advance. Schedule here
  • Truckload: schedule at least 72 hours in advance. Schedule here
  • Container: schedule at least 72 hours in advance by emailing team@simplefulfillment.com. Let us know whether it will be a live unload or a container drop.
  • Local drop-offs: schedule at least 24 hours in advance and make sure your PO is entered. Schedule here


Receiving hours: Monday to Friday, 10 AM to 4 PM Central. Deliveries outside these hours or without an appointment may be refused.


Shipping Address


Simple Fulfillment
C/O YOUR COMPANY NAME
3714 Bluestein Drive, Suite 700
Austin, TX 78721


Labeling and Packing Requirements


  • PO number on everything: every pallet, carton, and container must show your ShipHero PO name or number. This is how we match your shipment to your account.
  • Carton labels: each carton must show your company name and the SKUs and quantities inside.
  • Packing list: include a packing list with each shipment, or email it to us before delivery.
  • One SKU per carton: different sizes, colors, or variants must be in separate boxes. They can share an outer carton if each is separated and labeled inside.
  • Barcodes: every unit must have a unique, scannable barcode. Units without barcodes will be delayed and barcoded for a fee.
  • Apparel and soft goods: hats, shirts, hoodies, and similar items must be individually bagged. Unbagged items will be bagged for a fee.
  • Pallets: standard 40" x 48" pallets, maximum 60" tall including the pallet. Oversized or unstable pallets will be restacked or repalletized for a fee.


Fees


Standard Receiving Fees


  • Container unload: $500 for a 20 ft container, $650 for a 40 ft container. Floor-loaded containers are palletized at our labor rate.
  • Labor: $45 per person-hour for restacking, repalletizing, sorting, or other extra handling.
  • Barcoding and bagging: billed per unit according to your pricing.


Missing PO


Shipments that arrive without a PO in ShipHero are set aside and billed daily until the PO is entered:


  • $50 per pallet, per day
  • $10 per carton, per day (parcel)


Unscheduled, Late, or Noncompliant Deliveries


Deliveries that arrive without an appointment, without the required notice, or without meeting these guidelines may be refused. If we choose to accept one, a noncompliance fee applies based on the size of the shipment and the labor and disruption involved. Minimum fees:


  • Parcel: $10 per carton
  • LTL: $30 per pallet
  • Truckload: $250
  • Container: $500, plus the unload fee


Noncompliant shipments are received as capacity allows and are not covered by our standard receiving timeline. If we refuse a delivery, you are responsible for any carrier redelivery, storage, or return charges.



  • Number your cartons (1 of 35, 2 of 35, and so on) so we can quickly spot missing cartons if a carrier splits or loses part of a shipment.
  • Send us tracking info once your shipment is on its way so we can plan for its arrival.


Questions


Email team@simplefulfillment.com and we'll get back to you promptly.

Updated on: 11/09/2026

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